Here are some of the frequently asked questions. To provide you with the best customer experience, we greatly appreciate your feedback. If you have any questions, please email us at [email protected].
Q. Where do you ship from?
A. We ship from our warehouses and partner factories located in the United States, Spain, France, the Russian Federation and China. Therefore, please expect your items to be shipped separately (if you order more than one item), as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. Generally, it will take 4-21 business days for all orders to arrive. Shipping times vary depending on product, demand, and shipping location.
Q. How long will it take to receive a tracking number?
A. Usually it will take 1-3 business days.
Q. What countries can I order from?
A. You can order from any country, we ship worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is free worldwide for most items.
Q. What currency will the charge be made in?
A. We process all orders in USD. While cart contents are displayed in multiple currencies, USD at the most current exchange rate will be used at checkout.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us if you do not receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be sent to [email protected].
Q. How can I pay?
A. We accept major credit cards: Visa, Mastercard, JBC, etc.
Q. Is it safe to make payment on this site?
A. You can be completely assured that all purchases made here are secure.
Q. If I enter my email address, will you sell my information?
A. We do not sell our customers’ information. The emails are strictly for follow-up and to send newsletters of our promotions and discount coupons.
Q. I ENTER THE WRONG ADDRESS / I PURCHASED THE WRONG ITEM, CAN YOU FIX IT?
Unfortunately, we cannot cancel your order once it has been shipped. It is the customer’s responsibility to verify and ensure that all information is correct upon checkout.
Q. Will I have to pay customs taxes?
A. For most countries, you will not have to pay customs taxes, but it depends on your location and if you order more than 1 item.
Please let us know if there are any other questions we haven’t answered. You can email us at [email protected].
We do not issue refunds if:
Your order does not arrive due to factors within your control (for example, providing an incorrect shipping address).
You can submit refund requests within 15 days after the guaranteed delivery period (45 days) has expired. You can do this by sending a message on the “Contact Us” page.